Washington State expects senior-care placement advisors to be explicit about how we’re paid and how we work with the homes we refer families to. This page provides that disclosure in plain language.

1. How we’re paid

EverCare Advisors earns a referral fee from the adult family home, assisted living facility, or memory care community that a family chooses after working with us. The fee is paid by the home, not the family. It is paid after move-in, not at the consultation stage. The fee is built into the home’s operating economics and is not added to the resident’s bill.

This is the standard Washington placement-advisor model and is fully legal. It’s also the primary potential conflict of interest in our business: we have a financial incentive to make placements happen. Our safeguards against that incentive distorting our recommendations are described in sections 3 and 4 below.

2. No family kickbacks, no hidden fees, no upsells

We do not charge families directly. Not for the consultation call. Not for shortlist development. Not for accompanying families on tours. Not for move-in coordination. Not for ongoing support after placement. Not for re-placement if a home turns out not to fit.

We do not accept commissions from home-care agencies, medical-equipment vendors, estate-planning attorneys, or any other third-party service provider we may recommend to a family during placement. If we refer a family to a specific elder-law attorney, LTC insurance specialist, or VA-accredited claims agent, we do so without receiving compensation from that referral.

3. Families have the right to choose any licensed home

Our shortlist is a recommendation, not a requirement. Families working with us are free to tour homes outside our shortlist, choose a home we didn’t recommend, or walk away from our service entirely at any point. If a family chooses a home we did not refer them to, we do not bill them and the family owes us nothing.

We also do not restrict a family’s right to consult other placement advisors, discharge planners, care managers, or elder-law professionals. If a second opinion is helpful, we encourage it.

4. How homes enter our network

A home must be licensed by the Washington State Department of Social and Health Services under WAC 388-76 (adult family homes) or WAC 388-78A (assisted living facilities) to be considered for our shortlist.

Beyond licensure, we apply our own criteria:

• A member of our team has visited the home in person.
• We have met the provider and reviewed the home’s care plan documentation.
• The home’s DSHS inspection reports show no unresolved survey deficiencies.
• Caregiver turnover is at a level that supports consistent care (below approximately 40% annually).
• The home accepts our standard referral-fee terms — we do not accept enhanced fees in exchange for placement priority.

Homes are removed from our shortlist when quality indicators change. Homes can return to the shortlist when issues are resolved.

4.5. How homes appear in our directory vs. our shortlist

EverCare publishes a public directory of licensed senior-care homes in our service area. The directory is a research tool. It is distinct from our recommended shortlist. Three categories appear in the directory:

• Vetted by EverCare — homes that pass the criteria in Section 4. An advisor has visited, met the operator, and recommended the home. A “Vetted by EverCare” badge is a recommendation. EverCare may receive a referral fee from these homes if a family we represent moves in (see Section 1). The badge is earned by visit and quality, not by paid placement.
• Visited but not currently in our shortlist — homes an advisor has been to but is not currently recommending, usually because of recent staffing changes, survey findings, or care-quality concerns. Listed for transparency. We will explain on a call.
• Listed only — homes we have not visited. Information comes from public DSHS records and the home’s own listings. A “Listed only” entry is not endorsement and does not imply EverCare has any opinion about the home.

Homes do not pay to appear in the directory and do not pay to be marked Vetted. Listing status is determined by EverCare alone. Multiple homes in the same area can be Vetted simultaneously when all of them meet the criteria.

Information about each home is from public sources and may not be current. Each facility page shows the date the listing was last verified. Pricing, payment-type acceptance, and capacity at any given home can change month to month — we encourage families to confirm directly with the home before assuming anything.

5. How to file a complaint

If you have a concern about a licensed adult family home, assisted living facility, or memory care community in Washington — including any home we refer to — the DSHS Complaint Resolution Unit is the state’s intake line:

DSHS Complaint Resolution Unit: 1-800-562-6078

Complaints are investigated by DSHS surveyors. Filing a complaint does not require the family to have documented the issue in writing; a phone call is enough to open an investigation.

If you have a concern about EverCare Advisors specifically — about the quality of our referral, our communication, or how we handled your family’s situation — please contact us directly first. We take complaints seriously and use them to update how we vet homes. If an internal resolution doesn’t satisfy you, the Washington State Attorney General’s Consumer Protection Division (1-800-551-4636) accepts consumer complaints about business practices.

6. How to reach us

EverCare Advisors
Phone: (360) 936-8937
Email: advisor@evercareadvisors.com
Hours: Monday–Friday, 9am–6pm PT. Urgent hospital-discharge cases handled outside standard hours.

7. How to request removal from our directory

If you operate a licensed senior-care home and would like your listing removed from our public directory, submit a request at /directory/removal-request/. Most requests are processed within 5 business days. Removal is free, and the listing is hidden from public view immediately while we verify the request.

We require the request to come from the home’s licensed operator, administrator, owner, or someone authorized to speak on their behalf. We will not act on removal requests from competitors, family members of residents, or anonymous parties.

If a listing has factual errors but you don’t want it removed entirely, the same form accepts correction requests. We will not selectively edit a listing to omit unflattering accurate information; the choice is keep-as-is (with corrections to factual errors) or remove entirely.

This disclosure statement is effective as of the date this page was last updated. We update this page when our referral-fee model, vetting process, directory practices, or contact information changes. Material updates are noted in the site change log.