Washington State expects senior-care placement advisors to be explicit about how we’re paid and how we work with the homes we refer families to. This page provides that disclosure in plain language.
1. How we’re paid
EverCare Advisors earns a referral fee from the adult family home, assisted living facility, or memory care community that a family chooses after working with us. The fee is paid by the home, not the family. It is paid after move-in, not at the consultation stage. The fee is built into the home’s operating economics and is not added to the resident’s bill.
This is the standard Washington placement-advisor model and is fully legal. It’s also the primary potential conflict of interest in our business: we have a financial incentive to make placements happen. Our safeguards against that incentive distorting our recommendations are described in sections 3 and 4 below.
2. No family kickbacks, no hidden fees, no upsells
We do not charge families directly. Not for the consultation call. Not for shortlist development. Not for accompanying families on tours. Not for move-in coordination. Not for ongoing support after placement. Not for re-placement if a home turns out not to fit.
We do not accept commissions from home-care agencies, medical-equipment vendors, estate-planning attorneys, or any other third-party service provider we may recommend to a family during placement. If we refer a family to a specific elder-law attorney, LTC insurance specialist, or VA-accredited claims agent, we do so without receiving compensation from that referral.
3. Families have the right to choose any licensed home
Our shortlist is a recommendation, not a requirement. Families working with us are free to tour homes outside our shortlist, choose a home we didn’t recommend, or walk away from our service entirely at any point. If a family chooses a home we did not refer them to, we do not bill them and the family owes us nothing.
We also do not restrict a family’s right to consult other placement advisors, discharge planners, care managers, or elder-law professionals. If a second opinion is helpful, we encourage it.
4. How homes enter our network
A home must be licensed by the Washington State Department of Social and Health Services under WAC 388-76 (adult family homes) or WAC 388-78A (assisted living facilities) to be considered for our shortlist.
Beyond licensure, we apply our own criteria:
- A member of our team has visited the home in person.
- We have met the provider and reviewed the home’s care plan documentation.
- The home’s DSHS inspection reports show no unresolved survey deficiencies.
- Caregiver turnover is at a level that supports consistent care (below approximately 40% annually).
- The home accepts our standard referral-fee terms — we do not accept enhanced fees in exchange for placement priority.
Homes are removed from our shortlist when quality indicators change. Homes can return to the shortlist when issues are resolved.
5. How to file a complaint
If you have a concern about a licensed adult family home, assisted living facility, or memory care community in Washington — including any home we refer to — the DSHS Complaint Resolution Unit is the state’s intake line:
DSHS Complaint Resolution Unit: 1-800-562-6078
Complaints are investigated by DSHS surveyors. Filing a complaint does not require the family to have documented the issue in writing; a phone call is enough to open an investigation.
If you have a concern about EverCare Advisors specifically — about the quality of our referral, our communication, or how we handled your family’s situation — please contact us directly first. We take complaints seriously and use them to update how we vet homes. If an internal resolution doesn’t satisfy you, the Washington State Attorney General’s Consumer Protection Division (1-800-551-4636) accepts consumer complaints about business practices.
6. How to reach us
EverCare Advisors
Phone: (253) 555-0100
Email: advisor@evercareadvisors.com
Hours: Monday–Friday, 9am–6pm PT. Urgent hospital-discharge cases handled outside standard hours.
This disclosure statement is effective as of the date this page was last updated. We update this page when our referral-fee model, vetting process, or contact information changes. Material updates are noted in the site change log.